#Sygnals
Signals on AI, operations and the systems companies run on. Opinion and technical.
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An agent on a broken system is a faster broken system
Why adding AI agents to the way a company already works rarely pays off, and why redesigning the operation first is the move that does.
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Anatomy of an operating flow: WhatsApp, CRM and data in one loop
The five parts of an AI operating flow that turns customer conversations into resolved work, and the metrics that tell you whether it is working.